How Do I Make a Complaint to Dominos? A Domino’s Guide to Complaints, Refund Policy, Insurance, and FAQs

There’s nothing quite like getting your favorite Domino’s pizza straight to your doorstep.

Domino’s pizza delivery and carryout are excellent ways to get a sumptuous meal without cooking or lining up.

However, there is no perfect scenario, as it is still common to have an unsatisfying delivery experience.

You may find yourself in a situation where you want to make a complaint to Domino’s.

If you have an issue that needs to be resolved or are unsatisfied with an order, there are several ways to file a complaint.

In this article, you will learn about the step-by-step process of filing a complaint and which numbers to call.

Moreover, the article also covers Domino’s refund policy and insurance programs.

Continue reading to learn about the following essential topics:

  • How Do I Make a Complaint to Dominos?
  • What Is Domino’s Refund Policy?
  • How to Get Refund From Domino’s?
  • What Are Domino’s Insurance Programs?
  • Domino’s Pizza Frequently Asked Questions
  • How Long Does Dominos Delivery Take?

How Do I Make a Complaint to Dominos?

You can call Domino’s telephone number, chat with customer support, or send an email when filing a complaint.

Generally, there are four ways to make a complaint to Domino’s.

  1. Call the Local Store Number
  2. Call the Customer Care Team Number
  3. Chat With Dot the Customer Support Bot
  4. Send an Email

Before contacting customer support, make sure you have the order number, receipt, and picture you want to include for proof of complaint.

1. Call the Local Store Number

Dominos pizza store

If you need to contact Dominos Customer Service number about your order, you will have to check with your local Domino’s store location.

Each local store has a unique telephone number.

To know the customer service number of your local store, follow these steps:

  1. Locate your local Domino’s store using the Store Locator.
  2. Enter your address information or the city and state.
  3. Click “Search Locations”.
  4. From there, you will see a list of stores available in your area.
  5. Choose your preferred local store and click “More Info”.
  6. The store’s page shows the store #, telephone number, store hours, and address.
  7. Call the telephone number and be prepared to share the order number, complaint details, receipt, and pictures for proof if needed.
  8. The page should look like this:

Dominos Local Store information

(Image via Domino’s Location Results)

Call the Customer Care Team Number

Besides the local store number, another Dominos Customer Service number you can also try contacting is Domino’s Customer Care Team Number: (734) 930-3030.

This number can also help with concerns about your points or if you want to contact Domino’s Pizza World Resource Center.

Chat With Dot the Customer Support Bot

Aside from calling Domino’s customer service numbers, you can chat with Dot the Customer Support Bot through the Customer Support page.

The page shows a chat box where you can type your concerns.

To start using the chat box, follow these steps:

  1. Click “Yes, please proceed” to agree with the terms of Domino’s.
  2. Answer Yes or No to the question “If you have recently contacted the Customer Support team, they may have given you a reference number. Do you have a reference number that you were previously provided?”
  3. If you click “Yes”, enter the reference number.
  4. If you click “No”, the chat shows a selection of customer support topics.
  5. Choose the appropriate topic:
    1. Rewards/Pizza Profile
    2. Concern
    3. Question
    4. Praise
    5. Promotion
    6. Website/App Errors
    7. Gift Card Concerns/Inquires
    8. Choose which country you are located in.
  6. Choose which country you are located in.
  7. Provide the details of your concern.
  8. Answer the chat bot’s questions for further information to be given to the Customer Support Team.

Send an Email

If you cannot make a call or chat, send an email instead using Domino’s Contact Us form.

The form includes four tabs for complete details: Experience, Order, About, and Attach.

Here’s how to fill out the form:

  1. Select a category of your concern and provide further details of your experience.
  2. Enter the store number, address, and phone number if the issue involves the store.
  3. Tick the appropriate box if the issue concerns a previous order.
  4. Click “Next”.
  5. Answer the question, “Was this order for carryout or delivery?”
  6. Answer the question, “How did you place your order?”
  7. You will be asked to provide further details about the mode of order placement from Step 6.
  8. Proceed to the About page and fill out your contact information.
  9. Lastly, the last page of the form is Attach, where you can include supporting documents or pictures.

What Is Domino’s Refund Policy?

Domino’s guarantees a refund of your money if you are not happy with your order due to damages, accidents, and other order issues.

Refunds are available in certain cases, such as if an order has been canceled but payment has been made or if you have received the wrong order.

How to Get Refund From Domino’s?

If you need to get a refund, you can do so by contacting any of the customer support lines at Domino’s.

Make sure you have the important details such as order number, reason for refund, address, store number, store address, and pictures for proof if needed.

Get a refund by doing the following:

  1. Call the Local Store Number
  2. Call Customer Care Team Number
  3. Chat With Dot the Customer Support Bot
  4. Send an Email

Aside from getting a refund, you can also make use of Domino’s Insurance Programs to get discounts or free pizza.

What Are Domino’s Insurance Programs?

Domino’s offers two types of insurance programs for customers:

  • Domino’s Carryout Insurance Program
  • Domino’s Delivery Insurance

These two insurance programs are designed to deliver optimal customer service for unsatisfied customers.

As Domino’s would say, they want to make it right for customers no matter the situation to ensure the best pizza experience.

Domino’s Carryout Insurance Program

Domino’s Carryout Insurance Program is for carryout orders that were damaged after purchase.

This type of insurance is free for all carryout orders.

You only need to bring your receipt and return your damaged and uneaten pizza.

Moreover, it should be in its original packaging.

Make sure to return it to the same store location where you ordered it within two hours after taking it out of the store.

As long as you follow the mentioned requirements, Domino’s will replace and re-create the same pizza for you.

Domino’s Delivery Insurance

Domino’s Delivery Insurance is similar to Domino’s Carryout Insurance Program.

If you are not satisfied with your delivery experience or received the wrong order, Domino’s has got you covered with Domino’s Delivery Insurance.

This insurance program applies to orders made online, by phone, app, and Domino’s AnyWare.

Here’s how Domino’s Delivery Insurance Program works:

  1. Report the problem on the Domino’s Tracker® page, your order confirmation page, or your order confirmation email.
  2. You will be given two options to resolve the issue: Get a couponfor 20% off on your next order or 60 Piece of the Pie Rewards®
  3. If you select a coupon, make sure to use them before checking out on your next order.
  4. If you choose 60 Piece of the Pie Rewards® points, you need to be a member of Domino’s Piece of the Pie Rewards program to receive the points.
    1. If you are not yet a member, you have seven days from the date of your order to claim your 60 points.
    2. You need to redeem the 60 points within 30 days to get a free pizza.

Domino’s Pizza Frequently Asked Questions

Before contacting customer support or if you have questions about your complaint, refer to Domino’s Pizza Frequently Asked Questions.

The page can help answer your questions on the following topics:

  • Ordering (including online ordering), email, and text messaging
  • National Menu and Nutrition
  • Gift Cards
  • Piece of the Pie Rewards®
  • Delivery Insurance program
  • Privacy & Data Security
  • Franchising and careers at Domino’s Pizza
  • Donations and Sponsorships
  • Corporate and Advertising Information

How Long Does Dominos Delivery Take?

Domino’s is popularly known for its advertisement “30 minutes, or it’s free”.

It is widely used in the United States and around the world.

However, nowadays, the delivery promise is no longer advertised.

It is probably because of reported accidents and customers deliberately delaying the delivery to get free pizza.

So how long does Dominos delivery take these days?

Generally, it depends on the time of order, the number of available drivers, and traffic conditions.

If you are lucky, you can still get your pizza in 30 minutes.

However, some orders may take longer than one hour.

You can always track your order using Domino’s Tracker® to stay updated with the estimated arrival time.

When you hear the virtual Dinner Bell ring, it means the delivery is on its way to you.

Final Thoughts

The next time you need to file a complaint, go back to this article and check how to contact Domino’s by phone, chat, and email.

But before anything else, it is recommended to refer to Domino’s FAQs page first to answer questions that may resolve the issue.

However, if you really need to contact Domino’s customer support, be prepared to give this information: order number, receipt, complaint details, store number and location, and attachments for proof if necessary.

Looking for more information about Domino’s? Check out these informative guides from Slice Pizzeria blogs:

Remember to follow our Pinterest, Facebook, and Instagram accounts to stay updated with the most recent pizza reviews, deals, recommendations, and offers.

16 thoughts on “How Do I Make a Complaint to Dominos? A Domino’s Guide to Complaints, Refund Policy, Insurance, and FAQs”

  1. Yesterday ( 4/30) I called the Dominos store Middletown MD. I asked how much the Tator Tots were. The person that answered said they did not know. Of course I asked if he was serious.He smartly said yes and said no one had asked him that before. I asked if I could talk to someone else there.He then said he was the acting manager and there would not be anybody else.I can not believe this the quality of person that are your managers. I called back later that evening and did get them.WE were as disappointed as much in them as YOUR worker. This will be our LAST order an also nothing good to say to others. I would hope you care but doubt that you do. We do not text or order on line. I guess your company does not know or CARE about the customer only the money. Lesson learned. BTW was on hold on a NON 800 # for 15 minutes before I hung. You should use your money on staff and training instead of TV ADS that REALLY DO NOT REPRESENT WHO YOU ARE !!!!!!!!!!!!!!!!Gerry Boglitsch

    Reply
    • Yesterday ( 4/30) I called the Dominos store Middletown MD. I asked how much the Tator Tots were. The person that answered said they did not know. Of course I asked if he was serious.He smartly said yes and said no one had asked him that before. I asked if I could talk to someone else there.He then said he was the acting manager and there would not be anybody else.I can not believe this the quality of person that are your managers. I called back later that evening and did get them.WE were as disappointed as much in them as YOUR worker. This will be our LAST order an also nothing good to say to others. I would hope you care but doubt that you do. We do not text or order on line. I guess your company does not know or CARE about the customer only the money. Lesson learned. BTW was on hold on a NON 800 # for 15 minutes before I hung. You should use your money on staff and training instead of TV ADS that REALLY DO NOT REPRESENT WHO YOU ARE !!!!!!!!!!!!!!!!Gerry Boglitsch

      Reply
  2. 2 May 2023
    Good Day,
    I am the mother of a young 20 yr-old African American male who was deliberately slapped in his face by his White female Store manager Renee Brown at the 7091 Indianhead Highway, Bryan’s Road, MD 20616 location. She felt it was perfectly fine to slap my son in the face on Saturday, April 29th 2023, because he declined to work an additional hour or more past his completed 10pm work time. She told him that his response ” pissed her off…” and slapped him!!!!!
    She left the store before the police arrived. I am trying to contact anyone I possibly can in Corporate, Human Resources, etc to have her immediately terminated from this and all Dominos locations. She had NO right–especially, in her “leadership position” to raise her hand and hit him–regardless to her or his color/race.

    My son has not been given his work schedule as normal and his wages are being affected because of HER behavior. I am extremely appalled, hurt, disgraced at this action. While she is still continuing to show up for work–he isn’t because she hasn’t provided him a work schedule. To be honest–it’s probably the best thing for now–but HE should not have to suffer because of HER unprofessional actions. She left before the authorities arrived and has yet to be accountable for these actions.

    This has been a horrible time in the world where so many black males are losing their lives to unfair, unjust, unreasonable, biased and irresponsible behaviors of people in the position of authority. My son has been employed therefor over four months as a Manager; reported hours early before his normal schedule, stayed late on numerous occasions, worked for other employees who didn’t report in for work. This is a DISGRACE!

    If my brown son would have slapped that white woman–he would have been arrested, cuffed, humiliated, known as the aggressor, fired and possibly worse… shot or killed!!!!!

    I NEED JUTICE TO BE DONE IMMEDIATELY WITH RENEE BROWN OF THE INDIANHEAD & BRYANS ROAD, MARYLAND LOCATION ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  3. I’ve been complaining for weeks, no response from mgmt. keep getting a bot response….complain here, but be on notice this site is not monitored ….I’ve tried everything to complain…you are sent down the rabbit hole…..bad mgmt is bad product…instead of advertising, improve your product ….dominoes is delivered soggy and cold. When you complain they offer you a free pizza that is worse than the one you complained about…

    Reply
    • Hi Greg,
      I apologize for any frustration or inconvenience you may have experienced.

      If you haven’t received a satisfactory response through traditional channels, you can consider posting your feedback on their social media platforms or review websites.

      Companies often monitor their online presence and may respond to customer feedback shared on public platforms.

      Reply
  4. Cooperate doesn’t care….store tells you they don’t care. Just pay 30.00 for bad product and service…when you complain .no onecares

    Reply
  5. My credit card was used at you store without my permission, I would like to know if this was a pickup or home delivery and the address it went to, they charged over $1,000 Friday August 18,the bank notified me, they charged from from Florida to California, called a store and got the run around, that did not make me happy or help me, Please help me,

    Patsy E. Ladner
    122 Ohatchee
    Huntsville,Alabama
    256-776-0650 please help me

    Reply
    • I will wait on your reply, please don’t give me the run around I don’t need that, I want help to help to get my money back, I am 80 years old and need my money, this should be stopped, could you look for my credit card charges for the 18th of August, I did not use my card there, I was at myhome here, I haven” left my house in weeks ( I have a broken tail bone)
      Thank you
      Patsy E. Ladner.
      The card is an Aspire, it was for $2,500 all this was charged in one day, do you need any paperwork from me.

      Reply
      • I’m really sorry to hear about your situation, but I’m not affiliated with any specific store or company, and I don’t have access to personal data about individuals unless it has been shared with me in the course of our conversation. I can provide general advice on what you can do in this situation:

        Contact Your Bank: Since your bank has already notified you about the unauthorized charges, make sure to follow up with them to report the fraudulent transactions. They can guide you through the necessary steps to secure your account and potentially reverse the charges.

        Contact the Store: It’s a good idea to contact the store (Maybe dominos)where the unauthorized transaction took place. They might be able to provide you with information about the transaction, such as whether it was a pickup or home delivery, and the address it was sent to.
        File a Police Report: If you believe your credit card information was stolen and misused, consider filing a police report. This could be helpful for any further investigation and potential legal actions.

        Reply
  6. .t my permission, I was home and have been due to a broken tail bone, this was a shock to me, all the places they used it had to be by phone, please help me, I am 80 years and I need my money, it is my money not some damn crook, this needs to be stopped in America

    Reply
  7. I ordered food from the south side store the first time the order was not eatable. I threw it away and contacted custmer service on the web. I was told that I would hear from them again but they never did contact me back. i made the mistake of ordering from them again today and I got burned pizza. I was told that for me to get a refund I would have to wait 4 hours until the manager to come in. I have 5 grand children that are hungrey thats why I tried to get them a pizza for diner now tthis is unexcabtel. I want my money back i told them to come and get their burned pizza I wasa offred new pizza and I said no this is the second time I got bad pizza I just want a refund. I want to know if this is how you people treat custermers is this ok with corprort I want to talk to some one from your corprot office.

    Reply
    • Hello Charmaine,
      I’m sorry to hear about your negative experience with Domino’s.
      While it’s unfortunate that you’ve had to deal with these issues, I’d like to clarify that I’m not affiliated with Domino’s or any specific pizza delivery service. However, I can offer some general advice on how to address similar situations:

      Escalate If Necessary: If you’re not getting a satisfactory response from the initial customer service representative, don’t hesitate to ask to speak with a supervisor or manager. They may have more authority to resolve the issue.

      Leave Feedback: After the issue is resolved, you can consider leaving feedback or a review about your experience. This can be helpful for both the restaurant and other customers.

      Reply
  8. My daughter, used the app on 09/18/2023 to place an order at store #5579 located at 608 N. Church St., Concord, NC 28025. We order at least twice a week from this store and typically our food is ready in 10-15 minutes. Last night I waited a bit longer than usual to pick up. When I arrived I was told it was still in the oven, and I should circle the parking lot and pull up behind the next vehicle. I arrived at the window several minutes later and was told it still wasn’t ready, to keep waiting. The guy that waited on me then came outside to give an order to the car behind me. Next he came back with another order, got in a vehicle and left the premises. I called my daughter and she tells me order is complete. By now, I am extremely frustrated, pull around front and go inside. Two female employees completely ignored me when I came to the counter. When I asked what was the issue with my order, the girl on my left with huge glued on eyelashes rolled her eyes and turned away. The other employee begrudgingly looked on the shelf and located my order which had been sitting there. “Durfee” she said as she handed it over. When I got home our pizza was cold. I was appalled by this level of customer service, and would fire all three of these employees if I managed that store.

    Reply
    • Hello Michelle,

      I’m sorry to hear about your frustrating experience at the store. It’s important for businesses to provide good customer service, and your feedback is valuable for addressing any issues. While I can’t take direct action regarding the employees, here are some steps you can consider to address your concerns:

      Contact the Store Manager: Reach out to the store manager to discuss your experience. They may not be aware of the situation and can take appropriate actions to improve service quality.

      Customer Feedback: Domino has mechanisms in place for you to provide feedback directly through their website or app. Use these channels to report your experience.

      Online Reviews: Consider leaving a review on popular review platforms like Yelp, Google Reviews, or the store’s Facebook page. Honest feedback can influence future customers and may prompt the business to address the issue.

      Contact Customer Support: If you used a food delivery app or service to place your order, such as Uber Eats or DoorDash, you can contact their customer support to report your experience.

      Consider Alternative Locations: If this particular store consistently provides poor service, you might want to explore other locations of the same chain in your area for a better experience.

      Reply
  9. We ordered pizza and Chicken from the 61 Crystal Ave in Derry NH. Our Pizza we burnt and the Chicken was so Spicy we couldn’t eat it. That was the first time we ever got bad good. when I order And use my points a lot of the time. I do not get recieve my food. Going to see if a other store will deliver to us. If not we will find a other place to get Pizza. Thanks

    Reply

Leave a Comment