How Do I Make a Complaint to Dominos? A Domino’s Guide to Complaints, Refund Policy, Insurance, and FAQs

There’s nothing quite like getting your favorite Domino’s pizza straight to your doorstep.

Domino’s pizza delivery and carryout are excellent ways to get a sumptuous meal without cooking or lining up.

However, there is no perfect scenario, as it is still common to have an unsatisfying delivery experience.

You may find yourself in a situation where you want to make a complaint to Domino’s.

If you have an issue that needs to be resolved or are unsatisfied with an order, there are several ways to file a complaint.

In this article, you will learn about the step-by-step process of filing a complaint and which numbers to call.

Moreover, the article also covers Domino’s refund policy and insurance programs.

Continue reading to learn about the following essential topics:

  • How Do I Make a Complaint to Dominos?
  • What Is Domino’s Refund Policy?
  • How to Get Refund From Domino’s?
  • What Are Domino’s Insurance Programs?
  • Domino’s Pizza Frequently Asked Questions
  • How Long Does Dominos Delivery Take?

How Do I Make a Complaint to Dominos?

You can call Domino’s telephone number, chat with customer support, or send an email when filing a complaint.

Generally, there are four ways to make a complaint to Domino’s.

  1. Call the Local Store Number
  2. Call the Customer Care Team Number
  3. Chat With Dot the Customer Support Bot
  4. Send an Email

Before contacting customer support, make sure you have the order number, receipt, and picture you want to include for proof of complaint.

1. Call the Local Store Number

Dominos pizza store

If you need to contact Dominos Customer Service number about your order, you will have to check with your local Domino’s store location.

Each local store has a unique telephone number.

To know the customer service number of your local store, follow these steps:

  1. Locate your local Domino’s store using the Store Locator.
  2. Enter your address information or the city and state.
  3. Click “Search Locations”.
  4. From there, you will see a list of stores available in your area.
  5. Choose your preferred local store and click “More Info”.
  6. The store’s page shows the store #, telephone number, store hours, and address.
  7. Call the telephone number and be prepared to share the order number, complaint details, receipt, and pictures for proof if needed.
  8. The page should look like this:

Dominos Local Store information

(Image via Domino’s Location Results)

Call the Customer Care Team Number

Besides the local store number, another Dominos Customer Service number you can also try contacting is Domino’s Customer Care Team Number: (734) 930-3030.

This number can also help with concerns about your points or if you want to contact Domino’s Pizza World Resource Center.

Chat With Dot the Customer Support Bot

Aside from calling Domino’s customer service numbers, you can chat with Dot the Customer Support Bot through the Customer Support page.

The page shows a chat box where you can type your concerns.

To start using the chat box, follow these steps:

  1. Click “Yes, please proceed” to agree with the terms of Domino’s.
  2. Answer Yes or No to the question “If you have recently contacted the Customer Support team, they may have given you a reference number. Do you have a reference number that you were previously provided?”
  3. If you click “Yes”, enter the reference number.
  4. If you click “No”, the chat shows a selection of customer support topics.
  5. Choose the appropriate topic:
    1. Rewards/Pizza Profile
    2. Concern
    3. Question
    4. Praise
    5. Promotion
    6. Website/App Errors
    7. Gift Card Concerns/Inquires
    8. Choose which country you are located in.
  6. Choose which country you are located in.
  7. Provide the details of your concern.
  8. Answer the chat bot’s questions for further information to be given to the Customer Support Team.

Send an Email

If you cannot make a call or chat, send an email instead using Domino’s Contact Us form.

The form includes four tabs for complete details: Experience, Order, About, and Attach.

Here’s how to fill out the form:

  1. Select a category of your concern and provide further details of your experience.
  2. Enter the store number, address, and phone number if the issue involves the store.
  3. Tick the appropriate box if the issue concerns a previous order.
  4. Click “Next”.
  5. Answer the question, “Was this order for carryout or delivery?”
  6. Answer the question, “How did you place your order?”
  7. You will be asked to provide further details about the mode of order placement from Step 6.
  8. Proceed to the About page and fill out your contact information.
  9. Lastly, the last page of the form is Attach, where you can include supporting documents or pictures.

What Is Domino’s Refund Policy?

Domino’s guarantees a refund of your money if you are not happy with your order due to damages, accidents, and other order issues.

Refunds are available in certain cases, such as if an order has been canceled but payment has been made or if you have received the wrong order.

How to Get Refund From Domino’s?

If you need to get a refund, you can do so by contacting any of the customer support lines at Domino’s.

Make sure you have the important details such as order number, reason for refund, address, store number, store address, and pictures for proof if needed.

Get a refund by doing the following:

  1. Call the Local Store Number
  2. Call Customer Care Team Number
  3. Chat With Dot the Customer Support Bot
  4. Send an Email

Aside from getting a refund, you can also make use of Domino’s Insurance Programs to get discounts or free pizza.

What Are Domino’s Insurance Programs?

Domino’s offers two types of insurance programs for customers:

  • Domino’s Carryout Insurance Program
  • Domino’s Delivery Insurance

These two insurance programs are designed to deliver optimal customer service for unsatisfied customers.

As Domino’s would say, they want to make it right for customers no matter the situation to ensure the best pizza experience.

Domino’s Carryout Insurance Program

Domino’s Carryout Insurance Program is for carryout orders that were damaged after purchase.

This type of insurance is free for all carryout orders.

You only need to bring your receipt and return your damaged and uneaten pizza.

Moreover, it should be in its original packaging.

Make sure to return it to the same store location where you ordered it within two hours after taking it out of the store.

As long as you follow the mentioned requirements, Domino’s will replace and re-create the same pizza for you.

Domino’s Delivery Insurance

Domino’s Delivery Insurance is similar to Domino’s Carryout Insurance Program.

If you are not satisfied with your delivery experience or received the wrong order, Domino’s has got you covered with Domino’s Delivery Insurance.

This insurance program applies to orders made online, by phone, app, and Domino’s AnyWare.

Here’s how Domino’s Delivery Insurance Program works:

  1. Report the problem on the Domino’s Tracker® page, your order confirmation page, or your order confirmation email.
  2. You will be given two options to resolve the issue: Get a couponfor 20% off on your next order or 60 Piece of the Pie Rewards®
  3. If you select a coupon, make sure to use them before checking out on your next order.
  4. If you choose 60 Piece of the Pie Rewards® points, you need to be a member of Domino’s Piece of the Pie Rewards program to receive the points.
    1. If you are not yet a member, you have seven days from the date of your order to claim your 60 points.
    2. You need to redeem the 60 points within 30 days to get a free pizza.

Domino’s Pizza Frequently Asked Questions

Before contacting customer support or if you have questions about your complaint, refer to Domino’s Pizza Frequently Asked Questions.

The page can help answer your questions on the following topics:

  • Ordering (including online ordering), email, and text messaging
  • National Menu and Nutrition
  • Gift Cards
  • Piece of the Pie Rewards®
  • Delivery Insurance program
  • Privacy & Data Security
  • Franchising and careers at Domino’s Pizza
  • Donations and Sponsorships
  • Corporate and Advertising Information

How Long Does Dominos Delivery Take?

Domino’s is popularly known for its advertisement “30 minutes, or it’s free”.

It is widely used in the United States and around the world.

However, nowadays, the delivery promise is no longer advertised.

It is probably because of reported accidents and customers deliberately delaying the delivery to get free pizza.

So how long does Dominos delivery take these days?

Generally, it depends on the time of order, the number of available drivers, and traffic conditions.

If you are lucky, you can still get your pizza in 30 minutes.

However, some orders may take longer than one hour.

You can always track your order using Domino’s Tracker® to stay updated with the estimated arrival time.

When you hear the virtual Dinner Bell ring, it means the delivery is on its way to you.

Final Thoughts

The next time you need to file a complaint, go back to this article and check how to contact Domino’s by phone, chat, and email.

But before anything else, it is recommended to refer to Domino’s FAQs page first to answer questions that may resolve the issue.

However, if you really need to contact Domino’s customer support, be prepared to give this information: order number, receipt, complaint details, store number and location, and attachments for proof if necessary.

Looking for more information about Domino’s? Check out these informative guides from Slice Pizzeria blogs:

Remember to follow our Pinterest, Facebook, and Instagram accounts to stay updated with the most recent pizza reviews, deals, recommendations, and offers.

Leave a Comment